IndiGo Chairman apologizes for chaos, denies deliberate crisis, will get to the root of the problem

IndiGo Chairman Vikram Singh Mehta said that the company's board remained fully active throughout this crisis and worked closely with CEO Pieter Elbers to stabilize the network. He said that IndiGo has now resumed full operations and is operating 1,900 flights to 138 destinations at normal levels.

Amidst the ongoing IndiGo crisis in the country, Chairman Vikram Singh Mehta has apologized for the flight cancellations. Earlier, IndiGo's CEO had also apologized for the crisis.

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IndiGo Chairman apologizes, says crisis was not created intentionally

IndiGo Chairman Vikram Singh Mehta issued a public apology on Wednesday. This apology comes amidst the instability caused by the IndiGo crisis that has been ongoing for the past week. Along with the apology, he also categorically rejected the allegations that the airline deliberately created this crisis to circumvent new regulations.

In an eight-minute video message, he acknowledged the large-scale flight cancellations since December 3rd, saying that the company had disappointed its customers. He also assured that the airline's services have returned to normal sooner than expected.

Crisis was not created intentionally

Mehta said that the Directorate General of Civil Aviation (DGCA) is investigating the entire series of events that led to thousands of passengers being stranded across the country. He confirmed that IndiGo will appoint external technical experts to work with the management to identify the root causes of this entire disruption and ensure that such a disruption never happens again.

DGCA is investigating the entire series of events

While accepting responsibility for the disruption, he strongly refuted the claim that the disruption was intentional. He said that some allegations are completely false. To say that IndiGo deliberately created this crisis, that we tried to influence government regulations, or that we compromised on safety – all these claims are baseless. We operated throughout the period from July to November strictly under the updated rules related to pilot fatigue and made no attempt to circumvent them.

Also Read: 'Over 1000 flights cancelled today', Indigo CEO promises restoration by Dec 15

Summary

Chairman Mehta described the period between December 3rd and 5th as a time when a series of unforeseen events placed immense pressure on the airline's systems. He attributed this to minor technical glitches, schedule changes due to winter weather, adverse weather conditions, congestion across the entire aviation network, and new crew rostering standards. He stated that this was not an excuse, but the reality, and described the entire episode as a blemish on the company's otherwise unblemished record.